Payment Policy

Effective Date: January 2, 2025

Golden Gleam values transparency and customer satisfaction. This Payment Policy outlines the various payment methods, security measures, and payment processing details for all orders placed on our website. We encourage you to read this policy carefully to understand our payment procedures.

Contact Information

1. Overview of Payment Policy

At Golden Gleam, we aim to offer our customers a convenient and secure shopping experience. Our Payment Policy is designed to clarify the various methods we accept for transactions, the steps involved in making a payment, and the protections we implement to safeguard customer data. Our goal is to ensure that you have a seamless checkout process while shopping on our website.

We accept multiple payment methods to ensure that all customers can easily complete their transactions. Whether you are using a credit card, PayPal, or other accepted forms of payment, the following guidelines will provide you with all the necessary information about how payments work.

2. Accepted Payment Methods

To provide flexibility to our customers, Golden Gleam accepts a variety of payment options. This ensures that you can choose the method that works best for you. Our accepted payment methods include:

  • Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: For those who prefer using PayPal for a faster and secure transaction, we also accept payments through PayPal.
  • Apple Pay: For a seamless and secure payment method on mobile devices, we accept Apple Pay.
  • Google Pay: Customers who use Google Pay can conveniently complete transactions through this platform.
  • Other Local Payment Methods: We may also accept other region-specific payment methods depending on the location of the customer.

3. Payment Process

When you place an order on our website, the payment process is easy to follow. Once you select your items, the payment steps are as follows:

  1. Shopping Cart: Review the items in your cart before proceeding to checkout.
  2. Enter Shipping Information: Provide the necessary details for delivery, including your shipping address.
  3. Select Payment Method: Choose your preferred payment method from the available options.
  4. Enter Payment Information: Input your credit card details, PayPal credentials, or other necessary information.
  5. Review and Confirm: Before submitting your payment, make sure to review your order summary, including the total cost, taxes, shipping fees, and discount codes (if applicable).
  6. Confirm Payment: Once you have reviewed all details, click “Pay Now” to complete your transaction.

Once the payment is processed successfully, you will receive an order confirmation email that includes your order number, billing details, and estimated shipping time.

4. Currency and Transaction Fees

All transactions on our website are processed in U.S. dollars (USD). If you are making an international purchase, please note that your payment provider may apply foreign exchange fees or currency conversion charges, which are outside of our control. These fees may vary depending on your bank or payment provider’s policies.

Golden Gleam is not responsible for any additional charges that may apply based on the location or currency used for the transaction.

5. Payment Security

At Golden Gleam, we understand the importance of keeping your payment information secure. We employ the latest encryption technology to ensure that all transactions made on our website are processed securely. We use Secure Socket Layer (SSL) encryption, which protects your payment details from unauthorized access.

We also work with trusted payment processors such as PayPal and Stripe, who comply with the highest security standards to protect your financial information.

  • Data Protection: Any personal or financial data provided during the transaction process is stored securely and used exclusively for processing your payment.
  • Fraud Prevention: We actively monitor for fraudulent activity and reserve the right to cancel orders that appear to be suspicious or involve fraudulent transactions.

6. Payment Authorizations

Once you submit your payment details, we will verify the information with the relevant payment processors. Please note that some payments may require additional verification or authorization.

  • Authorization Hold: For credit or debit card payments, a temporary authorization hold may be placed on your account for the order’s total value. This hold is not a charge but ensures that the funds are available for the transaction.
  • Payment Failure: If your payment cannot be processed (due to insufficient funds, expired cards, or other reasons), we will notify you immediately, and your order will not be processed until payment is successfully completed.

7. Order Confirmation and Invoice

After successfully completing a payment, an order confirmation page will appear, and you will also receive an email confirming your order. This confirmation will include:

  • Order Number
  • Billing Information
  • Shipping Address
  • Order Details (products, quantity, pricing)
  • Total Cost (including tax, discounts, and shipping)

This email serves as a receipt of your order. Please save this for your records.

8. Billing Information Accuracy

It is important to ensure that the billing information you provide is accurate and up-to-date. This includes the billing address, contact details, and payment method details. If there are any discrepancies in the billing information, we may request further verification to process your order.

Golden Gleam reserves the right to cancel orders that involve inaccurate or incomplete billing details.

9. Canceling an Order

Once your payment is processed, we begin working on fulfilling your order as quickly as possible. If you wish to cancel your order, you must contact us immediately via info@goldengleamm.com or (360) 552-2246. If the order has already been shipped, we will guide you through our Refund and Returns Policy.

10. Refunds and Charges

We want to ensure that all our customers are satisfied with their purchases. If there is an issue with your order, you can refer to our Refund and Returns Policy for instructions on how to return the product for a refund. Please note that we do not provide refunds for products that have been opened, used, or damaged after delivery.

Refunds are processed to the original payment method. The time it takes for the refund to be reflected in your account depends on your payment provider and can take up to 10 business days.

11. Changes to the Payment Policy

We reserve the right to make changes to this Payment Policy at any time. Any changes will be posted on this page with the updated effective date. By continuing to use our website, you agree to the revised terms.

12. Contact Us

If you have any questions or concerns about this Payment Policy or need assistance with a transaction, please feel free to contact us: