Refund and Returns Policy

Effective Date: January 2, 2025

At Golden Gleam, we are committed to ensuring that you are completely satisfied with your purchase. If you are not satisfied for any reason, we offer a Refund and Returns Policy to provide you with peace of mind when shopping with us. This policy outlines the conditions under which returns and refunds are accepted and how you can initiate a return.

Contact Information

1. Return Eligibility

We accept returns on eligible items within 30 days of purchase, provided the following conditions are met:

  • Product Condition: The item must be in its original condition, unused, and with all original tags and packaging intact.
  • Proof of Purchase: You must provide the original receipt or order confirmation email as proof of purchase.
  • Exclusions: Certain items, such as personalized or custom-made products, may not be eligible for return. Please review the product description for specific exclusions.

2. How to Initiate a Return

To return an item, please follow these steps:

  1. Contact Us: Send an email to info@goldengleamm.com or call us at (360) 552-2246 within 30 days of receiving your order to initiate a return request.
  2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to send the item back.
  3. Packaging: Carefully package the item in its original packaging or a suitable replacement to prevent damage during return shipping.
  4. Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in the order.

3. Refund Process

Once we receive the returned item and inspect its condition, we will process the refund. Refunds will be issued to the original payment method used at the time of purchase. The following details apply to refunds:

  • Refund Timeline: Please allow up to 7 business days for your refund to be processed once we have received the returned item.
  • Partial Refunds: If the returned item shows signs of wear or damage, we may issue a partial refund based on the condition of the product.
  • Shipping Fees: Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.

4. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item and place a new order for the desired product.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at info@goldengleamm.com with the following information:

  • Your order number
  • Photos of the damaged or defective item
  • A description of the issue

We will review your request and offer a solution, including a full refund or replacement, depending on the circumstances.

6. Non-Refundable Items

Certain items are not eligible for returns or refunds, including:

  • Personalized or custom items
  • Gift cards
  • Sale or clearance items (unless otherwise specified)

Please check the product page for any return restrictions before making a purchase.

7. Cancellations

If you wish to cancel an order, please contact us as soon as possible. We can only cancel an order if it has not been processed or shipped. Once the order has been shipped, it must be returned following the guidelines above.

8. International Returns

For international customers, we accept returns on eligible items, but you will be responsible for any return shipping costs. Additionally, any customs duties or taxes incurred during the return process are the responsibility of the customer.

9. Changes to Refund and Returns Policy

We may update or modify this Refund and Returns Policy from time to time. Any changes will be posted on this page, and the new policy will take effect immediately upon posting.

10. Contact Us

If you have any questions or need assistance regarding our Refund and Returns Policy, please contact us: