Sales Policy

Effective Date: January 2, 2025

Golden Gleam is dedicated to providing high-quality products and services to our customers. This Sales Policy outlines the terms under which we sell our products and services, including order processes, payment terms, delivery methods, and customer rights. We encourage you to read the entire Sales Policy before making a purchase on our website.

Contact Information

1. Overview of Sales Policy

Golden Gleam sells a wide range of products, including but not limited to jewelry, accessories, and related items. This Sales Policy is designed to ensure that all transactions made on our website are clear, fair, and transparent. By placing an order with Golden Gleam, you agree to the terms and conditions laid out in this policy.

2. Product Information and Availability

We strive to provide accurate and up-to-date product information on our website. However, we cannot guarantee the availability of all products at all times. Product descriptions, prices, and availability are subject to change without notice.

  • Product Descriptions: We make every effort to accurately describe our products. However, there may be slight variations in color, size, or design due to differences in monitor displays or manufacturing processes.

  • Product Availability: Products are subject to availability. In case a product is out of stock, we will notify you immediately and offer alternatives, or you may choose to wait for the product to become available again.

3. Placing an Order

When you place an order with Golden Gleam, you agree to purchase the product(s) subject to availability and in accordance with our terms.

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email that includes details of the products ordered, payment information, and estimated shipping time.

  • Order Errors: If there is a mistake with the order, such as incorrect products or payment issues, please contact us immediately at info@goldengleamm.com or call us at (360) 552-2246.

4. Payment Terms

We accept a variety of payment methods, including credit and debit cards, PayPal, and other secure payment platforms. All payments are processed securely using SSL encryption to protect your financial data.

  • Payment Methods Accepted: Visa, MasterCard, American Express, PayPal, and other local payment methods.

  • Billing Information: You are required to provide accurate billing information at the time of purchase. If the billing information provided is incorrect or fraudulent, we may cancel the order or request additional verification before processing the payment.

  • Sales Tax: Sales tax will be applied to orders based on the applicable tax rates for your location.

  • Currency: All transactions are processed in USD unless stated otherwise.

5. Pricing

Prices displayed on the website are subject to change without prior notice. We strive to offer competitive prices, but reserve the right to adjust pricing based on market conditions, promotions, or inventory adjustments.

  • Price Changes: If there is a price change after your order is placed but before payment is processed, you will be notified before the payment is completed.

  • Discounts and Promotions: We may offer discounts, promotions, or special deals, which are subject to specific terms and conditions. These offers may be limited-time promotions or exclusive discounts for certain customers.

6. Shipping and Delivery

We aim to process and ship orders promptly. Our shipping policy provides clear guidelines on delivery times, shipping options, and handling fees.

  • Processing Time: Orders are typically processed within 1-2 business days, unless otherwise specified on the product page or due to extraordinary circumstances.

  • Shipping Options: We offer various shipping methods, including standard, expedited, and international shipping, with costs calculated at checkout.

  • Shipping Fees: Shipping fees are based on the weight of your order, the destination address, and the chosen shipping method. International orders may be subject to additional customs duties or taxes, which are the responsibility of the customer.

  • Delivery Time: Estimated delivery times vary depending on your location and the shipping method selected at checkout. Domestic orders typically arrive within 3-7 business days, while international orders may take longer.

  • Shipping Delays: While we aim to deliver your order promptly, unforeseen circumstances (such as weather conditions, customs delays, or carrier issues) may cause delays. We will notify you if there is a delay in your order’s shipment.

7. Order Cancellations

You may cancel an order only if the item has not been processed or shipped. Once the order is shipped, it is subject to our Refund and Returns Policy.

  • Cancellation Process: To cancel an order, please contact us as soon as possible by emailing info@goldengleamm.com or calling (360) 552-2246.

  • Order Cancellation Fees: If your order has already been processed or shipped, cancellation may incur a handling or restocking fee.

8. Customer Service and Support

Our customer service team is available to assist you with any questions, concerns, or issues regarding your order. Please contact us at info@goldengleamm.com or call (360) 552-2246 during business hours.

9. Returns and Exchanges

If you are not satisfied with your purchase, please refer to our Refund and Returns Policy for instructions on how to return or exchange items. Returns are accepted within 30 days of purchase, subject to our return criteria.

10. Privacy and Security

We respect your privacy and have outlined our Privacy Policy to explain how we collect, use, and protect your personal information when making a purchase.

  • Payment Security: We use secure payment gateways to ensure the safety of your financial information.

  • Personal Data: We will only collect and use your personal information as described in our Privacy Policy.

11. Liability and Disclaimers

Golden Gleam is not liable for any damages or losses incurred due to the use of our website or products. This includes but is not limited to, delays, product defects, or misuse of products. Your use of the website and products is at your own risk.

12. Governing Law

This Sales Policy and any contract between you and Golden Gleam will be governed by the laws of the State of Washington, United States.

13. Changes to the Sales Policy

Golden Gleam reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.